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Home Permanent
2281 N. 1430 E.
Provo, UT 84604
Voice: 801.228.7730
Fax: 801.861.5949
E-mail: career@zhdan.com |
Current Address
1445 E. 1300 S.
Provo,
UT 84606
Voice:
801.228.7730
Fax: 801.861.5949
E-mail:
career@zhdan.com |
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| OBJECTIVE: IT Management / Systems Administration /
Managed Security
PROFILE:
Result driven IT Manager with MBA background and an
outstanding record of delivering complex technology and systems
integration projects on time and within budget. Proactive, works
closely with business clients and technology personnel. Combines a
strong business expertise with the ability to conceive profitable and
efficient solution utilizing technology. Industrious,
troubleshooter, thrives on a challenge, works effectively with all
levels.
Core
Competencies
- Network
Planning
- Client
Cultivation
- Interdepartmental
Coordination
- Management
& Administration
- Technology
Transfer
- Project
Management
- Desktop
Support
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- System
Integration
- Standardization
management
- Employee
Benefits Management
- Office Procedure Development
- Remote
Server Management
- Resource
Management
- Staff Training & Development
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Exudes energy, motivation and confidence.
Decisive technical leader able to merge disparate personnel into team
centered projects. Demonstrated team building, relationship building
and communication skills.
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2008-Present
2007-2008
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| 2003-2007
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2002-2005
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eDirectory, Identity
Manager and Sentinel Engineer Novell
Provo, Utah
- Selected as Advantage
Support Engineer for AIG
- Troubleshooted Hight Severity IDM, eDirectory and Sentinel issues
- Maintained a
hight availability and optimal performance environment for premium
customers
- Assisted in
making customers recommendations on key business issues, such as
stuffing, training, project planning and standardization
Global Mobile Services and
GroupWise Administrator Novell
Provo, Utah
- Supported 4000 Company
Enterprise users worldwide
- Worked with support
engineers and management to facilitate resolution for critical issues
- Managed 5 Blackberry
Enterprise and 3 Global Mobile Servers
- Coordinated and
recommended options services: on-site visits, scheduled standby, server
health checks, training opportunities
- Helped to avoid downtime, minimizing
cost and disruption to business
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IT
Systems Administrator BYU
Provo, Utah
- Conduct Systems planning
and Project Rollouts for College Departments
- Manage
GroupWise-Outlook migration projects
- Train, hire and direct
employees
- Assist in new
products deployment
- Implemented Linux
HelpDesk Solution and Tracking system
- Design and deliver successful technical training
courses
- Provide support and
planning for critical requirements including Vendor Relations
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Customer
Service Specialist BigPlanet
Provo, Utah
- Assist in Customer
and Technical Support Service on the phone
- Resolve issues with
applications, database communications and networks
- Participate in
technical testing and troubleshooting of ISP issues
- Automated business
processing to expand business and increase customer base, resulting in
increased profits
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Product
Manager Netwise
Salt Lake City, Utah
- Developed product strategies for Biometrics and Creative Case
Software
- Consulted business
crypto procedures and standardization issues
- Managed Security
and Finance business software solutions
- Assisted in new
products deployment
- Participated in
technical conference presentations
- Led cross-functional team in designing and implementing new
support infrastructure
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Technical
Product Manager Symantec -
PowerQuest
Orem, Utah
- Managed DataGone
product development with $500,000 revenue
- Assisted in
competitive marketing reviews
- Developed and
present business cases for a new product
- Participated in
technical testing of new competitive product
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System
Administrator ITP Ltd.
Salt Lake City, Utah
- Provided computer
technical support for NT servers (30,000 users)
- Acted as a
technical contact for company clients
- Trained and
supervised two information specialists
- Provided remote
access connectivity/support
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Network
Manager BYU-Print Services
Provo, Utah
- Administered
Novell/NT network (27,000 users)
- Created Company
web-site
- Managed on-site
personnel who support university students
- Supported and
Troubleshot 100 email accounts
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Lead
Trainer
Here & Now
Minsk, Belarus
- Developed and managed
recruitment processes
- Preparing consultants
for successful working partnerships with company clients
- Assessed participant
feedback and continuing on-the-job knowledge retention
- Coached sales and management teams to propel "hit" rates
- Implemented and administered training records
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| Certified
Interpreter
Translation Department of the Church of
Jesus Christ of Later-Day Saints
Salt Lake City,
Utah
- Interpreted
simultaneously English into Russian for General Conferences
- Addressed
audiences of 5,000 people
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MBA, Marriott School
Brigham Young University
(BYU), Provo, UT April
2001
Emphasis:
Information
Systems
BS,
Belarusian State
University, Minsk, Belarus June
1998
Majors: Psychology,
English, Social Work
Associate Diploma, School of Education
Stockholm State University,
Sweden October
1995
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Student
President
Minsk, Belarus
- Directed over 150
representatives to implement various strategies to help students
- Worked
collaboratively with all members of the University community to
initiate a dynamic strategic plan for community services
- Learned
time-management, cultural tolerance, dedication to commitment
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| LANGUAGE ABILITIES:
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English •
Russian •
Belarusian
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Ukrainian
• Polish
• Czech ( learning )
COMPUTER SKILLS:
SLES, SLED, openSUSE,
NetWare, Unix, Windows, OS X, Identity Manager, Sentinel, Log Manager,
Audit, DSfW, Workload Management, PlateSpin, ZenWorks, Xen, SUSE
Studio, GroupWise, BlackBerry Server, Remedy, Illuminate, Network
Security, Oracle, MS SQL, MySQL, PostgreSQL, Jboss, PHP, Apache, Samba,
SAP, TCP/IP, Systems Imaging, Security & Identity, VoIP, Data
Recovery
INDUSTRY
CERTIFICATIONS:
   
Novell Certified
Engineer
(NCE) - 2009
Novell Certified
Administrator Enterprise Services (NCA) - 2009
Novell Certified
Administrator (NCA) - 2008
Novell Certified
Linux
Desktop Administrator (NCLDA) - 2008
Dell Certified
Specialist (DELL) - 2003
Microsoft
Certified
System Engineer (MCSE) - 2001
Microsoft
Certified
Professional (MCP) - 2000
MY OPEN SOURCE
PROJECTS :
MY VIDEO
TRAINING PROJECT:
- Video
Guide Windows Event (WMI) Connector for Sentinel
- Video Demo
how to backup and restore eDirectory on Linux
- Installation Video Guide
for IDM 3.6.1 GroupWise Driver
- Installation Video
Guide for IDM 3.6 and FanOut Linux driver 3.64
- Video Demo Guide
installation instruction of UserApplication 3.6.1 on SLES 10 SP2
with mySQL
- Video Demo Guide
installation of
UserApplication 3.6.1 on Windows 2003 with MSSQL 2005
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